The Define Phase The Define phase is the first phase of the Lean Six Sigma DMAIC process. In this phase, the team identifies the problem or opportunity for improvement, defines the project goals and scope, and establishes a baseline to measure progress against. The team also identifies key stakeholders and gets their buy-in for the project. Identify the Problem or Opportunity The first step in the Define phase is to identify the problem or opportunity for improvement. This can be done by brainstorming with the team, conducting surveys or interviews, or analyzing data. Once the problem or opportunity has been identified, the team needs to define it in a clear and concise way. Define the Project Goals and Scope Once the problem or opportunity has been defined, the team needs to define the project goals and scope. The goals should be specific, measurable, achievable, relevant, and time-bound. The scope should define the boundaries of the proje...